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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A pop-up menu will show up. It comprises elaborate info about all the actions that you can carry out on the page in question. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a rich collection of instructional video clips explaining how to use our hosting Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, examine our extensive FAQ database, which comprises questions asked by real users and offers practical solutions. We constantly update our Frequently Asked Questions section with new questions & answers so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can get in touch with our excellent team of support engineers available 24x7x365 and ready to help you with any problem. Each support ticket you send will be replied to within one hour (the average support ticket response time being just 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 238035

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com